© 2022 by Intermovers. All rights reserved. Moving Company Kuala Lumpur (KL), Selangor.
 
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Quality and Services

Quality and Services

Our success and growth is due in part to our commitment to quality in every aspect of our business. To show that we are committed, we have designed and implemented our own quality policy.
 

Intermovers’s Quality Policy

 
To continually improve the quality and reliability of our relocation services to ensure that they exceed our customers’ expectations as well as meet all legislative and regulatory requirements
 

In achieving the above, we will

Organise each relocation according to our clients’ needs and wishes, whenever possible
 
Implement a policy of “0 claims“: No loss, no damage and no service failures
 
Always comply with the requirements and continually improve the effectiveness of the quality management system
 
Establish and review our quality objectives on a periodic basis
 
Communicate this policy to all employees and review it for continuing suitability
 
 
 

Social Compliance & Code of Conduct

 
Legal and Regulatory Compliance Practices

Legal and Regulatory Compliance Practices

 
 
Prohibited Business Practices

Prohibited Business Practices

 
 
No Discrimination & Equal Opportunity

No Discrimination & Equal Opportunity

 
 
Employment Practices

Employment Practices

 
 
Working Conditions

Working Conditions

 
 
Health & Safety

Health & Safety

 
 
Environment

Environment

 
 

Escalation Procedure

If at any time our customers, employees, vendors or suppliers feel that Intermovers has not taken the appropriate steps as above, you can contact us in writing either by email at info@intermovers.com or a formal letter addressed to our Managing Director at Lot 7, Jalan Perusahaan 4, Kawasan Perindustrian Batu Caves, 68100 Batu Caves, Selangor. Please explain your complaint or dispute in as much detail as possible. We will investigate and take the necessary steps to correct the problem or engage a 3rd party to arbitrate if necessary.
 
 

Vendors & Supplies Social Compliance & Code of Conduct

It is Intermovers (Malaysia) Sdn Bhd’s intention to select and retain (vendors and suppliers are hereinafter referred to as “Vendors”) who share and embrace the letter and spirit of our commitment to integrity. We understand that Vendors are independent entities; however, the business practices and actions of a Vendor may impact and/or reflect upon Intermovers. Because of this, Intermovers requires all Vendors and their employees, agents, and subcontractors (Vendors’ employees, agents, and subcontractors shall hereinafter be referred to collectively as “Representatives”) to adhere to standards of business code, conduct and compliance while they are conducting business with and/or on behalf of Intermovers, that are similar to what Intermovers expects from its own employees.

Intermovers requires that Vendors and their Representatives conduct themselves in a professional manner at all times while on Intermovers property or while conducting business with and/or on behalf of Intermovers at the premises of Intermovers’ customer or site or branch offices, in Malaysia or abroad.

Vendors with questions regarding the Intermovers Vendor Code of Conduct should email to info@intermovers.com or contact Intermovers via other means regarding their concerns.Intermovers maintains its discretion to amend or vary this code of conduct. Changes to this policy will be posted on our website. You are advised to check our website regularly to view our most recent policy.
 
Legal and Regulatory Compliance Practices

Legal and Regulatory Compliance Practices

 
 
Prohibited Business Practices

Prohibited Business Practices

 
 
Data Privacy

Data Privacy

 
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